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| The client provides telecommunication services to its large customer base. The services are both front-end as well as back-end oriented and the... |
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| Services / Development Philosophy |
We believe the following to be the key success factors when serving our customers:
- Creating visible customer value quickly
- Built-in change-tolerance
- Developing only necessary functionality
- Being aggressive in setting and meeting goals
Ground Rules:
- Satisfy the customer as the highest priority; not fulfill a plan, fill a document, placate a boss, or build some technically cool gadgets.
- Provide best value for the money. Value is the difference between cost (to build, to buy, and to use — after compensating for defects) and value (the business value of the capabilities the system gives).
- Active customer participation as a real function of the development in that the customer representative is really committed in the decision making on the project and the consequences of those decisions.
- Team effort in all aspects of development, including planning.
- Accept change as being part of the business, anticipate what might occur (where cost effective), expect that it will occur, and deal with it when it does occur.
- Develop domain solutions (again with the value provision) rather than on-off solutions.
- Practical solution today rather than perfect solution tomorrow.
- Need determines technology rather than using technology for its own sake. Pick a workable technology and use it rather than cycling trying to find the "best."
- Growth is determined by more features, not more code. The size may be irrelevant. What is relevant is what (valued) capabilities the system provides.
Use process and tools that work best in the given scenario.
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